Refund policy

Effective Date: 1 June 2026

Return, Warranty, and Disclaimer Policy for expandmacmini.com.

Your statutory rights are unaffected. Nothing in this policy limits or affects the statutory rights you have as a consumer under applicable law.

1. Order Cancellation and Refunds Prior to Dispatch

  • Payment handling fee — if you request a refund before the item has been dispatched, a non-refundable payment handling fee, imposed by our payment processing providers (e.g., Shopify Payments, PayPal), will be deducted from the refund amount. This fee is typically around 3% of the order value.
  • Liability — we disclaim any liability for payment processing fees incurred due to order cancellations initiated by the customer prior to dispatch.

2. Returns Within 30 Days of Purchase (Change of Mind)

This section applies where you return a fully functional product for reasons unrelated to product quality (for example, a change of mind). Where a return arises from a faulty product or our error, Section 2A applies instead.

  • Eligibility — you may return items within thirty (30) days of the purchase date for reasons unrelated to product quality, provided the item remains in a condition suitable for resale.
  • Condition of returned items — returned items must be unused, undamaged, and in their original packaging, inclusive of all accessories and documentation. The SSD module itself must be undamaged and fully functional. We inspect every returned item on arrival; items that are damaged, modified, or not in resellable condition are not eligible for a refund and will be returned to you at your cost.
  • Return shipping — you arrange and pay for return shipping to our designated warehouse in Shenzhen, China. We recommend a tracked service; we are not responsible for items lost in return transit.
  • Deductions from your refund — because a change-of-mind return is not the result of any fault on our part, your refund is the price you paid for the product, less the costs we have already and irrecoverably incurred on the order, namely:
    • the payment processing fee charged by our payment provider (e.g., Shopify Payments, PayPal), typically around 3% of the order value, which the provider does not return to us on a refund;
    • the outbound shipping cost included in your purchase price. Our prices are quoted with free Delivered Duty Paid (DDP) shipping, the cost of which is built into the price; this outbound shipping cost — typically around US$20 to most destinations — is non-refundable; and
    • where your delivery address falls outside our standard DDP coverage and you paid an additional shipping charge at checkout, that additional charge is likewise non-refundable.
    The remaining balance is refunded to your original payment method after the returned item has been received and verified as resellable.

2A. Faulty, Defective, or Incorrect Items

  • Full refund where we are at fault — where a product is faulty (including an SSD module defective on arrival or one that fails within the warranty period), or where we have sent the wrong item, you are entitled to a full refund of the price you paid, including all shipping charges, and we will cover the cost of returning the item to us. Warranty claims are handled under Section 3.

3. One-Year Limited Warranty

  • Coverage — our SSD modules are warranted against defects in materials and workmanship for a period of one (1) year from the date of purchase.
  • Exclusions — this warranty does not extend to defects or damages resulting from:
    • Misuse or abuse — improper handling, installation, or use contrary to the product’s intended purpose.
    • Unauthorised modifications or repairs — alterations or repairs conducted by individuals or entities not authorised by us.
    • External factors — damage attributable to external causes, including but not limited to accidents, power surges, or environmental conditions.
  • Warranty claim procedure — should an SSD module fail within the one-year warranty period, we will investigate to ascertain the cause. If the failure is attributed to a manufacturing defect, we will, at our discretion, replace the defective module with a new one.

4. Disclaimer of Liability for Data Loss

  • Data responsibility — we shall not be held liable for any data loss occurring on our SSD modules, whether such loss results from user actions or hardware failure.
  • User obligation — it is your sole responsibility to perform regular data backups to mitigate the risk of data loss.

General Provisions

  • Compliance with applicable laws — our return and warranty policies are designed to comply with pertinent consumer protection laws and regulations.
  • Policy amendments — we reserve the right to amend or modify these policies at any time. Amendments become effective upon publication on our website.

For inquiries or to initiate a return or warranty claim, please contact our customer service team at help@expandmacmini.com.

By purchasing at expandmacmini.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.