Refund policy

Effective Date: 1 June 2026

Return, Warranty, and Disclaimer Policy for expandmacmini.com.

1. Order Cancellation and Refunds Prior to Dispatch

  • Payment handling fee — if you request a refund before the item has been dispatched, a non-refundable payment handling fee, imposed by our payment processing providers (e.g., Shopify Payments, PayPal), will be deducted from the refund amount. This fee is typically around 3% of the order value.
  • Liability — we disclaim any liability for payment processing fees incurred due to order cancellations initiated by the customer prior to dispatch.

2. Returns Within 30 Days of Purchase

  • Eligibility — you may return items within thirty (30) days of the purchase date for reasons unrelated to product quality, provided the item remains in a condition suitable for resale.
  • Condition of returned items — returned items must be unused, undamaged, and in their original packaging, inclusive of all accessories and documentation.
  • Return shipping costs — for returns of fully functional products, you bear the cost of return shipping to our designated warehouse in Shenzhen, China.

3. One-Year Limited Warranty

  • Coverage — our SSD modules are warranted against defects in materials and workmanship for a period of one (1) year from the date of purchase.
  • Exclusions — this warranty does not extend to defects or damages resulting from:
    • Misuse or abuse — improper handling, installation, or use contrary to the product’s intended purpose.
    • Unauthorised modifications or repairs — alterations or repairs conducted by individuals or entities not authorised by us.
    • External factors — damage attributable to external causes, including but not limited to accidents, power surges, or environmental conditions.
  • Warranty claim procedure — should an SSD module fail within the one-year warranty period, we will investigate to ascertain the cause. If the failure is attributed to a manufacturing defect, we will, at our discretion, replace the defective module with a new one.

4. Disclaimer of Liability for Data Loss

  • Data responsibility — we shall not be held liable for any data loss occurring on our SSD modules, whether such loss results from user actions or hardware failure.
  • User obligation — it is your sole responsibility to perform regular data backups to mitigate the risk of data loss.

General Provisions

  • Compliance with applicable laws — our return and warranty policies are designed to comply with pertinent consumer protection laws and regulations. Nothing in this policy affects your statutory rights as a consumer.
  • Policy amendments — we reserve the right to amend or modify these policies at any time. Amendments become effective upon publication on our website.

For inquiries or to initiate a return or warranty claim, please contact our customer service team at help@expandmacmini.com.

By purchasing at expandmacmini.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Sale.