What should I do if I encounter an error during installation?

Download Apple Configurator: Visit the App Store and download Apple Configurator . Enter DFU Mode: Unplug the power cable. While holding the power button, plug in the power cable. Wait for 10 seconds, then release the power button to enter DFU mode. Restore the DFU Device Manually download the latest firmware image from this link Drag the IPSW file onto the DFU icon. Troubleshoot Connection Issues: If you encounter error codes such as "Error 21" or codes starting with "4xxx", it might be a connection issue. Try using a different cable, switching to another Mac, or running macOS in a virtual machine on Windows. Remove the SSD and reconnect it securely. Note: When using an M4 Mac Mini, please use the middle port at the back marked with a Thunderbolt icon. Additionally, Thunderbolt 3 cables are not supported.

Why haven't I received any information about my order after placing it?

We automatically send an Order Confirmation email immediately after you complete your purchase. If you haven't received this confirmation, please check the following: Look in your spam or junk mail folder Verify that you entered your email address correctly during checkout Consider that your email provider may have filtered or blocked our message If you've checked these possibilities and still haven't received your order confirmation, please contact our customer support team at help@expandmacmini.com . We'll be happy to verify your order status and resend the confirmation if needed.

How do I cancel my order and request a refund?

You can cancel your order and request a refund by following these simple steps: Navigate to My Account in the top menu Select Orders from the dropdown Find and click on Your Order Click the Refund button Our system will automatically process your refund request. Please note that payment processors ( PayPal/Stripe/Revolut ) charge non-refundable transaction fees, which will be deducted from your refund amount in accordance with our Terms and Conditions. If you encounter any issues or have special circumstances regarding your refund, please contact our customer support team at help@expandmacmini.com for assistance.

When will my order be shipped?

We understand you’re eager to receive your order! Due to high demand and ongoing production optimisations, we are fulfilling orders in batches based on the order queue. Shipments are going out every week, so please rest assured that your order is in progress. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details. We appreciate your patience and support!

Where are the 4TB and 8TB options?

Currently, the maximum storage available for the M4 Mac Mini through Apple’s official channels is 2TB. The 4TB and 8TB configurations are not available for the M4 Mac Mini, as they require different NAND chips, which are only found in the Mac mini M4 Pro variant. The M4 Pro has a completely different PCB and power management IC design. Installing 4TB or 8TB NAND chips into the M4 Mac Mini would involve using non-Apple NAND chips and making significant modifications to the power management circuits. For now, we believe it’s best to avoid such modifications to ensure product safety and reliability. However, we may explore options for these higher capacities in the future, using thorough testing to meet our quality standards.

Does it support M4 Pro Mac Mini?

Currently, our Expansion Module supports the M4 Mac Mini but is not yet compatible with the M4 Pro Mac Mini due to differences in the hard drive PCBs between the two models. We’re actively working on a solution and will share updates as soon as they’re available. For the latest news, follow us on X: https://x.com/expandmacmini

If I place an order now, when will it be shipped?

Due to overwhelming demand and limited production capacity, orders placed now are expected to ship between late March and early April . We appreciate your patience and understanding!

Do you offer a warranty for the SSD modules?

Yes, we offer a 1-year limited warranty for each SSD module we sell. For more details about the warranty terms, please visit: Terms of Sale .

Can this product be shipped to my country? Is shipping free?

Yes, we offer international shipping to most countries, and shipping is completely free for all orders. A 9 USD surcharge applies to U.S. orders due to new U.S. Trump tariffs.

How long does the installation process take?

The installation process takes about 30 minutes for most users, including the time for a macOS restore. The physical swap process is quite simple and can be completed quickly with the right tools, and following our step-by-step installation instructions. Keep in mind the Mac restore process does depend on your internet speed for downloading the macOS image.

FAQs

What should I do if I encounter an error during installation?
Why haven’t I received any information about my order after placing it?
How do I cancel my order and request a refund?
When will my order be shipped?
Where are the 4TB and 8TB options?
Does it support M4 Pro Mac Mini?
If I place an order now, when will it be shipped?
Do you offer a warranty for the SSD modules?
Can this product be shipped to my country? Is shipping free?
How long does the installation process take?

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